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Your offer is solid.
But does your strategy truly create desire?
Does it protect your margins?
And does it actually turn value into long-term profit?

You’re a leader.

You know your business.
This diagnostic is here to reveal what intuition alone can’t show.

For years, helping a B2B leader realise the gap between their offer and the expectations of the end customer has been a delicate exercise.

It is tempting to focus on operations — seen as the quickest route to immediate results — at the expense of desirability and perception, which are in fact decisive.

For a long time, obtaining a reliable read on that perception required resources, expertise and access to data that were not within everyone’s reach.

But things have changed.
 

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Today, thanks to the growing voice of consumers, to digital evolution and, more recently, to AI tools, it has finally become possible to aggregate and cross-analyse reviews, weak signals, comments and insights to understand how a brand or business is truly perceived.

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To make this understanding actionable for leaders, we built a model based on 9 essential dimensions. Together, they provide a realistic view of the desirability, coherence and performance of a brand or a company.

This led us, in 2025, to develop the first generation of the Desire_Score™: a fast diagnostic that measures an organisation’s real ability to create desire, drive demand and protect its margins.

What is the Desire_Score™ ?

The test that measures your company’s real ability to

· Create desire · Capture value · Defend margins ·

In just a few minutes, a brief questionnaire explores the 9 dimensions that reveal what drives — or hinders — your performance, your attractiveness and your growth potential.

Simple.
Fast.
Actionnable.

🕒 5 minutes – No jargon, 100% strategic insight

To learn more about the method

Discover CustomerFirst™, the approach that helps businesses create desire, protect their margins, and turn value into sustainable profit.

Start your Desire_Score™ diagnostic
 

No commitment.
Plenty of clarity.
Your business will thank you.

Start the test

Desire_Score™

1 - Vision

Q1. Our company has a clear and inspiring 3–5 year vision.

Choix Unique 1
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q2. Our vision clearly integrates the role and expectations of the end customer or end user, beyond our direct clients or intermediaries.

Choix Unique 2
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q3. Our strategic decisions are aligned with this ambition, and not only with short-term objectives.

Choix Unique 3
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

2 – Positioning

Q4. Our brand clearly stands out from competitors through a strong and differentiating promise.

Choix Unique 4
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q5. Our customer segmentation is relevant, actionable, and aligned with our positioning.

Choix Unique 5
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q6. Our value proposition is clear, memorable, and perceived as unique in our market.

Choix Unique 6
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

3 – Field Activation

Q7. The experience delivered across our touchpoints (physical, digital, partners) faithfully reflects our brand promise.

Choix Unique 7
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q8. Our partners (distributors, franchisees, sales teams) are trained and committed to enhancing our brand.

Choix Unique 8
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q9. We provide our teams and partners with concrete tools to effectively activate the brand strategy.

Choix Unique 9
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

4 – Agility

Q10. Our teams have real-time indicators to adjust their actions according to market conditions.

Choix Unique 10
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q11. We can quickly test new ideas (products, messages, offers) and learn from them.

Choix Unique 11
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q12. Our local teams have the necessary autonomy to adapt the strategy to field realities.

Choix Unique 12
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

5 – Customer Culture

Q13. We have reliable and regular insights into the expectations and behaviors of end customers.

Choix Unique 13
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q14. Field feedback is systematically taken into account in our strategic decisions.

Choix Unique 14
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q15. A genuine customer-oriented culture is shared across all teams (marketing, sales, operations).

Choix Unique 15
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

6 – Go-to-Market

Q16. We have a clear go-to-market strategy, adapted to our different channels (retail, e-commerce, marketplaces, franchise, etc.).

Choix Unique 16
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q17. Our launches are structured, planned, and leveraged within a coherent omnichannel approach.

Choix Unique 17
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q18. We have solid processes and resources to successfully deploy internationally.

Choix Unique 18
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

7 - Pricing Power

Q19. Our prices reflect the perceived value of our offer, not just our costs.

Choix Unique 19
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q20. Our clients accept our prices without major objections, a sign that our brand justifies its value.

Choix Unique 20
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q21. We know how to defend our margins against distributor pressure or market price comparisons.

Choix Unique 21
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

8 - Desirability

Q22. Our brand generates a natural preference among customers (beyond price).

Choix Unique 22
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q23. Our communication and content spark emotion, aspiration, or engagement.

Choix Unique 23
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q24. Our customers are proud to choose our brand and become ambassadors.

Choix Unique 24
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

9 - Value Capture

Q25. We capture a fair share of the value created, rather than leaving it to distributors or intermediaries.

Choix Unique 25
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q26. We have effective levers to monetize the experience (services, options, loyalty, premiumization).

Choix Unique 26
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

Q27. We maximize customer lifetime value (LTV) through a clear loyalty and repurchase strategy.

Choix Unique 27
1 - Strongly disagree
2 - Somewhat disagree
3 - Neither agree nor disagree
4 - Somewhat agree
5 - Strongly agree

Please complete all questions before submitting your assessment.

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